Before there was Twitter and LinkedIn, companies felt that it was better to hide bad news from customers.  Airlines wouldn’t tell passengers why there was a delay.  Hosting companies wouldn’t tell you about an outage or when dial up lines wouldn’t work. Now with the adoption of social media, companies are becoming more transparent and sharing all types of company news or information – good or bad.  The cloud computing and data center industry is no different. In this video, …

Online Tech’s Co-CEO Talks About Net Promoter Score In business, customer opinions matter. Opinions can help drive product developments, improve customer relations and increase sales. One of the best gauges of customer opinions is the Net Promoter Score (NPS), which is a tool used to measure customer satisfaction. The NPS score is based on the perspective that every company’s customers can be divided into three categories. Promoters are loyal enthusiasts, who buy from a company and urge their colleagues to …

Last week marked an important deadline for physicians, HIPAA covered entities (CEs), business associates (BAs), and subcontractors to comply with HIPAA’s privacy and security requirements.  Now any healthcare organization that supports the processing, facilitation, or collection of PHI (protected health information) must comply with the HIPAA and HITECH Act. We had a chance to sit down with Online Tech’s Co-CEOs, Yan Ness and Mike Klein, and speak about Online Tech’s focus on the healthcare market; and how Michigan data centers …

In a recent Lloyd survey, cyber risk was the third largest overall concern for CEOs and senior executives.  The information comes from a poll of 580 CEOs and senior executives around the world.  “Business leaders have woken up to the importance of cyber security following a series of high profile incidents since 2011,” says Lloyd’s official release. Mike Klein, Online Tech Co-CEO, candidly discusses the importance for CEOs and upper management to use an encrypted cloud for data security and …

As you watch with amazement and awe of the devastation seen with Colorado’s massive flooding, you can’t help but realize that you can never predict a natural disaster.   Unfortunately, this might only be the start as climatologists predict an increase in coastal flooding and 100-year, 500-year storms. In Some data center operators take their chances with floods, Arielle Emmet states how IT leaders are handling these dire predictions.  There are a variety of expert opinions on what data center managers …

Have you purchased a song or app from Apple lately? It was fairly quick and simple to do. Wasn’t it? That simplicity is exactly how Yan Ness, Online Tech Co-CEO, explains the ease of purchasing Online Tech’s new encrypted cloud. “This is an easy to buy cloud server environment,” says Ness.  “It’s kinda like buying a .99 song from Apple.  You buy it (encrypted cloud) and you get all the encryption and all the performance from an enterprise-wide EMC based …

Recently Online Tech has released their next generation cloud offering that serves clients with mission-critical applications or sensitive data. I had a chance to speak with Mike Klein, Co-CEO, about the new encrypted cloud. According to Klein, Online Tech’s encrypted cloud focuses on three things: mission critical applications, regulatory compliance and security. Mission Critical Applications – The main focus behind the encrypted cloud was offering customers with mission-critical applications the highest performance and the highest reliability. Clients who have applications …

Michigan Data Centers Offer Minimal Earthquake Risks This week we take a look at what geographical U.S. regions contain high earthquake risks. Earthquakes are unlike other natural disasters such as tornadoes or hurricanes because they can not be predicted. However, scientists can estimate their probability of occurring by looking at historical data.  Thousands of quakes occur in the United States each year but most are too small to offer a strong impact. According to FEMA, 38 states have moderate to …

August 14th marks the 10th anniversary of America’s largest power outage leaving customers from Michigan to New England without power for days. When Yan Ness, Online Tech Co-CEO, and his partners purchased Online Tech in July 2003, they didn’t realize in less than 2 months the Michigan data center would experience a test of a lifetime.     Shortly after 4 pm EST on August 14th, 2003, the power grid that distributed electricity to the eastern United States became overloaded. Circuit …

This week I will be focusing on one of the most destructive natural disasters – hurricanes.  The National Oceanic and Atmospheric Administration has predicted that 2013 will be an “active or extremely active” hurricane season with a 70 percent chance of 13-20 “named storms” in the Atlantic. Hurricane High Risk Locations Hurricanes are large, spiraling tropical storms that can reach up to 160 miles per hour and unleash more than 2.4 trillion gallons of rain a day.  In the Atlantic, …

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