Photo credit: John Taylor / Flickr Every CIO needs to stand up and take notice. There’s a new compliance cop in town – and it’s not just for health care, financial or credit card information – it’s for any company that holds personally identifiable information (PII) on their servers. On Monday, a Federal Appeals Court ruled the Federal Trade Commission (FTC) has the power to take action against companies that employ poor IT security practices. Over a year ago, we …

Yan and I had a blast this week joining the IT in the D podcast with Bob, David & Nuri. The conversation is lighthearted and fun – and these guys have a lot of experience in IT. You can listen to IT in the D’s Monday’s podcast here: http://www.itinthed.com/17603/episode-104-online-tech-andrea-kress-windsor-comic-con/

Cybersecurity is front and center in the headlines once again. Recent congressional hearings on the largest cyberattack in U.S. history — a breach into the personal data of anywhere from 4.2 to upwards of 18 million Americans — failed to identify anyone willing to take responsibility, and further hearings just last week produced similar results. Tony Scott, the U.S. Chief Information Officer, began his testimony by stating the problem: “Both state and non-state actors who are well financed, highly motivated, …

Last year, we launched a fully encrypted, high-speed data analytics cloud from our Indianapolis data center. It’s a full enterprise-grade cloud based on EMC’s XtremIO and VNX all-flash array, Cisco UCS Blade Servers, and VMware’s virtualization platform. We built this cloud platform with two unique capabilities driven by our healthcare data analytics clients: Encryption everywhere – at rest, in transit, and backed up. Online Tech is one of the few cloud service providers that natively encrypts all the data in …

In his book “The Ultimate Question,” Fred Reichheld focuses on how a single question can be used to measure and drive your client experience. The Net Promoter Score is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — “How likely is it that you would recommend [your company] to a friend or colleague?” — organizations can track these groups and get a clear measure …

It’s official! Our newest data center in Indianapolis is open for business. We’re very excited to bring secure, compliant, enterprise class cloud, colocation and offsite backup and disaster recovery to Indianapolis. It’s a great pleasure to have the opportunity to serve Indiana businesses and its IT community from the 44,000 square foot facility on Merrill Street, minutes from downtown, that officially opened today. So what makes Online Tech unique in the Indianapolis market? Just like at our four other Midwest …

In a previous post, I laid out the first three questions your CIO should answer before you start your backup and recovery research. The CIO should provide direction around the value of the data, the Recovery Point Objective (RPO) and the Recovery Time Objective (RTO). Once these executive-level business requirements are understood, the context can be used to ask the next set of high-level business and technical questions that drive your backup and recovery strategy. 1) How confidential or compliant …

There are a number of options for offsite backup, including tape backup shipped offsite, backing up to a simple cloud storage like Amazon, or an enterprise-grade offsite backup and recovery solution. Before any detailed conversation takes place around the technical and business considerations impacting your backup strategy — such as compliance, confidentiality of the data, security requirements and recovery targets — there are three questions your CIO needs to answer prior to researching solutions for your offsite backup and recovery plan. …

For the upcoming IMN Data Center East Conference, I’ve been invited to speak on the panel called “Staying Ahead of the Curve on Services” about managed services for data center operators. From my experience, two of the highest value managed services a data center operator can provide are backup and managed security services. I wrote about backup services in a previous post, so this one is about considerations for offering security services around cloud computing and colocation. Hosted security as …

At the end of May, I’m speaking on a panel at IMN’s Data Center East Conference in New York City. The panel is titled “Staying Ahead of the Curve on Services (for data center operators)” and will focus its message on market demand for managed services that deliver high value for colocation and cloud computing users. I define high value as an essential service that a service provider can deliver at a lower cost and with higher quality than their …

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