How Social Media Has Helped Online Tech Improve Server Hosting Customer Service
Sometimes it seems so obvious after the fact. That’s the case when we started using social media tools to improve customer support in our managed data center business. Online Tech is fairly active in the social media world when it comes to marketing our managed servers and colocation products to make sure the world knows [...]
Is a N+1 Data Center the Best Strategy for Small and Mid-Size Businesses?
I was just describing what N+1 means for a data center to a team of new employees that joined Online Tech this week. The question came up – is an N+1 data center the best strategy for small & mid-size enterprises? The answer is “it depends”. “N” is enough to do the job – enough [...]
Managed Dedicated Servers or Colocation? A Look at the Spectrum of Managed IT Options
Managed IT can mean different things to different people. Many prefer to differentiate 2 separate options – managed dedicated servers OR colocation. I prefer to think of Managed IT as a spectrum of options. On one end of the spectrum is raw colocation - where the client gets power, network, and rack space – and [...]
How Can You Be Sure That Your Customers’ Application Data Is Securely & Reliably Hosted by the SaaS Provider?
To some extent, managed dedicated servers hosted in an outsourced data center have now become a trusted data bank on which the SaaS business model depends. That explains why many SaaS providers are being required to achieve PCI compliance or HIPAA compliance, as well as periodic and detailed audits of their systems, such as a [...]
Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures?
Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider. The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from happening to their clients. Expect to see systems such as port-level network monitoring plus automated [...]
What Questions Should You Ask Your SaaS Hosting Provider?
We just published a new e-Tips white paper on the Seven Essential Questions SaaS Companies Should Ask Their Hosting Providers before selecting a partner. Beyond these seven questions, what questions do you consider essential in selecting your SaaS Hosting partner?
How Exactly Will the Managed Server Hosting Solutions Keep Pace With Your Business Growth?
SaaS companies are nervous about getting locked into hosting solutions that restrict their growth and profitability. Imagine you had to build a store but you’ve no idea if it should be 500 sq feet or the size of two city blocks. It’s very important to select a SaaS hosting provider who has the infrastructure to [...]
How Does a SaaS Hosting Provider Balance Real-Time Maintenance Windows With Always-On Service?
Real-time Maintenance Windows Should Not Affect Your Customers. If you design your hardware stack properly (see the model described in the Internet Delivery Stack) and make use of redundant hardware, you can still maintain full production availability even during a maintenance window. Real-time maintenance allows you to roll out new features more quickly as you [...]
Does Your SaaS Hosting Partner Provide ‘High Availability’ Managed Dedicated Servers?
Business-class data centers can cost from $1000 to $1500 per square foot to construct, equating to 10 – 20 year investments. This means that significant capital investments are required to provide and maintain space, power, cooling and network functionality in a way that is cost-effective for SaaS companies to take advantage of. At the server [...]
Operational Excellence in Managed Data Centers
By Mike Klein on February 21, 2010
The value proposition for a managed data center is actually pretty simple: 1) You can save money compared to operating your own data center. Whether through basic colocation (where we provide the data center infrastructure and you manage your own servers), through managed colocation (we manage our your servers in our data center), or managed [...]
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Posted in Colocation, Data Centers, Managed Servers, Online Tech News | Tagged accountability, colocation, Colocation, dedicated server, dedicated servers, managed data center, managed dedicated server, managed dedicated servers, managed server, metrics, michigan data center, Mike Klein, operational excellence | Leave a response