Online Tech News
How to Turn A Failure into A Success
Tech Republic recently posted a list of 10 ways failure leads to success. I especially like #9. 9: Postmortems – If you don’t do postmortems on lost customers and failed product launches and marketing campaigns, you’re far less likely to get it right the next time. We regularly conduct customer satisfaction surveys to discover how [...]
Commentary on The Evolution of Application Software Development
In the 3/26/10 article on the “Practical Advice on Saas Marketing” blog there is a great reference and comparison to how cars were built at the Ford Motor River Rouge complex and the evolution of application software development. Strange as that may seem, the article goes on to suggest that software development is on a [...]
Online Tech Moves Headquarters
Online Tech has moved our headquarters! We are now located at 305 E. Eisenhower Parkway, Ann Arbor, MI 48108. Planning and executing a move of this kind took a lot of hard work and the participation of a lot of our staff. Thanks to our Operations staff for making sure our systems were transitioned smoothly. [...]
Yan Ness Talks About Google Fiber in Ann Arbor
Yan Ness, CEO of Online Tech, discusses why Ann Arbor is a cool place for Google Fiber. With Merit Network, the founders of the Internet, and tons of intellectual capital based here around the University of Michigan, Ann Arbor is a no-brainer for Google Fiber.
Operational Excellence in Managed Data Centers
The value proposition for a managed data center is actually pretty simple: 1) You can save money compared to operating your own data center. Whether through basic colocation (where we provide the data center infrastructure and you manage your own servers), through managed colocation (we manage our your servers in our data center), or managed [...]
How Social Media Has Helped Online Tech Improve Server Hosting Customer Service
Sometimes it seems so obvious after the fact. That’s the case when we started using social media tools to improve customer support in our managed data center business. Online Tech is fairly active in the social media world when it comes to marketing our managed servers and colocation products to make sure the world knows [...]
Live Chat is a Great Way to Learn how to Purchase Managed Dedicated Servers
As the Business Development Manager I’ve enjoyed educating people from around the world about how to purchase Managed Dedicated servers through our live chat service through WhosOn. The reason I enjoy using this service is that we are just having a chat about a client’s company and their needs. These chats can be fast and [...]
Online Tech Customers Happy with Upgrade to Better Data Center
Magic Coast, a long-time customer of Online Tech, is happy with their upgrade to our Avis Farms data center in Ann Arbor. Magic Coast provides live and on-demand video streaming technology backed by full production services. “We have been a customer of Online Technologies since first moving our headquarters to Ann Arbor, MI in 2006.” [...]
Yan Ness Speaks About Total Cost of Ownership at Automation Alley
Can managed services save my business? Yan Ness, CEO of Online Tech was one of four executives called upon to answer this question at an Automation Alley event this past Thursday, January 7, 2010. He was joined by: Brent Yax, CEO of Awecomm Technologies, LLC, Matt Henry, Account Manager of High Performance Systems, Inc. and [...]
Online Tech is Expanding Nationally – Here’s How and Why
By Catie Murray on May 21, 2010
Online Tech’s client base has expanded throughout the U.S. over the last couple of years. Companies have embraced the fact that using a high-quality data center with remote management capabilities means the location of the data center doesn’t matter. As the National Account Manager, I’m responsible for knowing what our clients across the country need [...]
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