By Yan Ness, co-CEO Backup and recovery. Has there been less emphasis on the second half of a duo since Simon & Garfunkel split up? Already the ugly stepchild of IT, never getting the same priority as customer issues, and often shipped off to be handled by other organizations, backup and recovery plans frequently overlook one important aspect: Getting backed-up data back to a production environment in the case of disaster. Yes, data is backed up. Yes, the backup is …

In 1989, when “The Simpsons” featured its first telephone prank in Season 1, Episode 3, IP addresses were basically free. Times have changed. Did you know that the world is now running low on IP addresses? With the advent of the “Internet of Things,” everything from TVs, phones, watches—even refrigerators, washing machines, thermostats and air conditioning units—has an IP address, so the available addresses are quickly being used up. ARIN, the organization that manages all IP addresses, is putting lots …

Cybersecurity is front and center in the headlines once again. Recent congressional hearings on the largest cyberattack in U.S. history — a breach into the personal data of anywhere from 4.2 to upwards of 18 million Americans — failed to identify anyone willing to take responsibility, and further hearings just last week produced similar results. Tony Scott, the U.S. Chief Information Officer, began his testimony by stating the problem: “Both state and non-state actors who are well financed, highly motivated, …

Last year, we launched a fully encrypted, high-speed data analytics cloud from our Indianapolis data center. It’s a full enterprise-grade cloud based on EMC’s XtremIO and VNX all-flash array, Cisco UCS Blade Servers, and VMware’s virtualization platform. We built this cloud platform with two unique capabilities driven by our healthcare data analytics clients: Encryption everywhere – at rest, in transit, and backed up. Online Tech is one of the few cloud service providers that natively encrypts all the data in …

In his book “The Ultimate Question,” Fred Reichheld focuses on how a single question can be used to measure and drive your client experience. The Net Promoter Score is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — “How likely is it that you would recommend [your company] to a friend or colleague?” — organizations can track these groups and get a clear measure …

Online Tech is celebrating its 20th anniversary in 2014. While our business model has changed considerably since 1994, three things have remained consistent: customer service, adaptability, and a leadership role in the technology world. Online Tech was founded as the first website hosting firm for businesses in the state of Michigan, a cutting-edge venture at the time. MIT researcher Matthew Gray claims there were a grand total of 623 websites by the end of 1993. Fast forward 20 years and …

Indianapolis greeted us with perfect blue sky and unseasonably warm fall weather last Thursday. It was a perfect backdrop for celebrating the opening of our new data center and kicking things off with an Open House to meet our new Indianapolis neighbors and introduce ourselves. The afternoon started off with a guided tour of the freshly renovated 44,000 square foot facility. Visitors got a sneak peak of both the facility and a chance to meet many of the Online Tech …

It’s official!  Our newest data center in Indianapolis is open for business. We’re very excited to bring secure, compliant, enterprise class cloud, colocation and offsite backup and disaster recovery to Indianapolis. It’s a great pleasure to have the opportunity to serve Indiana businesses and its IT community from the 44,000 square foot facility on Merrill Street, minutes from downtown, that officially opened today. So what makes Online Tech unique in the Indianapolis market? Just like at our four other Midwest …

In a previous post, I laid out the first three questions your CIO should answer before you start your backup and recovery research. The CIO should provide direction around the value of the data, the Recovery Point Objective (RPO) and the Recovery Time Objective (RTO). Once these executive-level business requirements are understood, the context can be used to ask the next set of high-level business and technical questions that drive your backup and recovery strategy. 1) How confidential or compliant …

There are a number of options for offsite backup, including tape backup shipped offsite, backing up to a simple cloud storage like Amazon, or an enterprise-grade offsite backup and recovery solution. Before any detailed conversation takes place around the technical and business considerations impacting your backup strategy — such as compliance, confidentiality of the data, security requirements and recovery targets — there are three questions your CIO needs to answer prior to researching solutions for your offsite backup and recovery plan. …

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