e-Tip
How Can You Be Sure That Your Customers’ Application Data Is Securely & Reliably Hosted by the SaaS Provider?
To some extent, managed dedicated servers hosted in an outsourced data center have now become a trusted data bank on which the SaaS business model depends. That explains why many SaaS providers are being required to achieve PCI compliance or HIPAA compliance, as well as periodic and detailed audits of their systems, such as a [...]
Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures?
Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider. The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from happening to their clients. Expect to see systems such as port-level network monitoring plus automated [...]
What Questions Should You Ask Your SaaS Hosting Provider?
We just published a new e-Tips white paper on the Seven Essential Questions SaaS Companies Should Ask Their Hosting Providers before selecting a partner. Beyond these seven questions, what questions do you consider essential in selecting your SaaS Hosting partner?
How Exactly Will the Managed Server Hosting Solutions Keep Pace With Your Business Growth?
SaaS companies are nervous about getting locked into hosting solutions that restrict their growth and profitability. Imagine you had to build a store but you’ve no idea if it should be 500 sq feet or the size of two city blocks. It’s very important to select a SaaS hosting provider who has the infrastructure to [...]
How Does a SaaS Hosting Provider Balance Real-Time Maintenance Windows With Always-On Service?
Real-time Maintenance Windows Should Not Affect Your Customers. If you design your hardware stack properly (see the model described in the Internet Delivery Stack) and make use of redundant hardware, you can still maintain full production availability even during a maintenance window. Real-time maintenance allows you to roll out new features more quickly as you [...]
Does Your SaaS Hosting Partner Provide ‘High Availability’ Managed Dedicated Servers?
Business-class data centers can cost from $1000 to $1500 per square foot to construct, equating to 10 – 20 year investments. This means that significant capital investments are required to provide and maintain space, power, cooling and network functionality in a way that is cost-effective for SaaS companies to take advantage of. At the server [...]
Does Your SaaS Hosting Company Understand More Than ‘Ping, Power and Pipe’?
Want to know a SaaS company’s worst hosting provider nightmare? Signing a contract only to find their SaaS hosting provider does little more than deliver ‘ping, power & pipe’. What’s can be saved in lowered monthly costs can be lost many times over by not being able to scale up the infrastructure to support rapid [...]
Questions to Ask a SaaS Hosting Provider
Q1: Is a 100% Service Guarantee the Same Thing as an SLA? Many hosting providers will offer you a “guaranteed 100%” uptime. However, this doesn’t mean they’ll actually deliver 100% uptime. Many give you get a service credit if they don’t deliver 100% uptime. Make sure you carefully review their uptime statistics and SLAs to [...]
