managed data center
Making Life Easier for IT Executives Upgrading Their Data Centers
In the March 22nd edition of NETWORKWORLD there is an article entitled “10 hot tools for the data center”. The article suggests that by implementing this list of the 10 hot tools it will make life easier for the IT executives who are upgrading their data centers. One of these tools costs as much as [...]
How do you Measure your Managed Data Center Business?
Quite frankly, we want to be the best so I work hard to find the best way to measure and benchmark ourselves against others in our industry. Currently I’m zeroed in on a few very high level metrics. I’ll share those and I’d be curious as to what you think and what measures you use. [...]
Delivering World-Class Service in the Managed Service Provider (MSP) Industry: Why Culture Matters.
Hi, my name is Yan Ness and I am the CEO of Online Tech. In my experience and talking with other companies, I have found that many employees complain about service levels from their internal IT department. I believe the reason for this is simply that delivering world-class data center services is really difficult, even [...]
Operational Excellence in Managed Data Centers
The value proposition for a managed data center is actually pretty simple: 1) You can save money compared to operating your own data center. Whether through basic colocation (where we provide the data center infrastructure and you manage your own servers), through managed colocation (we manage our your servers in our data center), or managed [...]
How Social Media Has Helped Online Tech Improve Server Hosting Customer Service
Sometimes it seems so obvious after the fact. That’s the case when we started using social media tools to improve customer support in our managed data center business. Online Tech is fairly active in the social media world when it comes to marketing our managed servers and colocation products to make sure the world knows [...]
Why the Cloud Needs Colocation
CEO of Online Tech, Yan Ness, shows how colocation can lead to widespread adoption of the Cloud. What is Cloud Computing? Cloud computing is a type of shared computing where one utilizes a hosting provider’s large-scale computing infrastructure. In other words, a provider with thousands of servers interlinked together, will rent out their massive computing [...]
Is a N+1 Data Center the Best Strategy for Small and Mid-Size Businesses?
I was just describing what N+1 means for a data center to a team of new employees that joined Online Tech this week. The question came up – is an N+1 data center the best strategy for small & mid-size enterprises? The answer is “it depends”. “N” is enough to do the job – enough [...]
Managed Dedicated Servers or Colocation? A Look at the Spectrum of Managed IT Options
Managed IT can mean different things to different people. Many prefer to differentiate 2 separate options – managed dedicated servers OR colocation. I prefer to think of Managed IT as a spectrum of options. On one end of the spectrum is raw colocation - where the client gets power, network, and rack space – and [...]
Cloud Storage – More Secure and More Reliable than Tape Backup
Mike Klein recently wrote a post for Dynamic Computer’s IT Blog. Here is an excerpt of that article: “With so much talk about “cloud computing” it’s hard to separate the hype from reality at times. However, as one of the leading managed data center operators in the Midwest, we’re seeing a definitive trend with our [...]
What’s the Future of the Data Center?
By Yan Ness on July 13, 2010
I recently came across a very interesting question at ITToolbox.com which inquired: As larger data centers continue build outs, they begin to pose a major risk due to sheer size. It’s also becoming more apparent that a smaller distributed infrastructure is more favored among IT professionals. An April 2nd 2009 FBI raid on a Texas [...]
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