Tag: managed data center

SaaS Value Added and Risk Management

There is an interesting trade-off in value add and risk management as you move up the SaaS Delivery Stack. The higher layers represent the majority of the value add for most SaaS providers. Continue reading

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What’s the Future of the Data Center?

I recently came across a very interesting question at ITToolbox.com which inquired: As larger data centers continue build outs, they begin to pose a major risk due to sheer size. It’s also becoming more apparent that a smaller distributed infrastructure … Continue reading

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Making Life Easier for IT Executives Upgrading Their Data Centers

In the March 22nd edition of NETWORKWORLD there is an article entitled “10 hot tools for the data center”. The article suggests that by implementing this list of the 10 hot tools it will make life easier for the IT … Continue reading

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How do you Measure your Managed Data Center Business?

Quite frankly, we want to be the best so I work hard to find the best way to measure and benchmark ourselves against others in our industry. Currently I’m zeroed in on a few very high level metrics. I’ll share … Continue reading

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Delivering World-Class Service in the Managed Service Provider (MSP) Industry: Why Culture Matters.

Hi, my name is Yan Ness and I am the CEO of Online Tech. In my experience and talking with other companies, I have found that many employees complain about service levels from their internal IT department. I believe the … Continue reading

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Operational Excellence in Managed Data Centers

The value proposition for a managed data center is actually pretty simple: 1)      You can save money compared to operating your own data center. Whether through basic colocation (where we provide the data center infrastructure and you manage your own … Continue reading

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How Social Media Has Helped Online Tech Improve Server Hosting Customer Service

Sometimes it seems so obvious after the fact.  That’s the case when we started using social media tools to improve customer support in our managed data center business. Online Tech is fairly active in the social media world when it … Continue reading

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Why the Cloud Needs Colocation

CEO of Online Tech, Yan Ness, shows how colocation can lead to widespread adoption of the Cloud. What is Cloud Computing? Cloud computing is a type of shared computing where one utilizes a hosting provider’s large-scale computing infrastructure. In other … Continue reading

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Is a N+1 Data Center the Best Strategy for Small and Mid-Size Businesses?

I was just describing what N+1 means for a data center to a team of new employees that joined Online Tech this week. The question came up – is an N+1 data center the best strategy for small & mid-size … Continue reading

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Managed Dedicated Servers or Colocation? A Look at the Spectrum of Managed IT Options

Managed IT can mean different things to different people.  Many prefer to differentiate 2 separate options – managed dedicated servers OR colocation.   I prefer to think of Managed IT as a spectrum of options. On one end of the spectrum … Continue reading

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