Tag: SaaS

Cloud Computing and Compliance

It’s time to clear up any confusion still out there about service providers and cloud computing – we’ve seen misinformed individuals step forward with several different ideas about the industry. Many think cloud computing is any company that provides an … Continue reading

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SaaS Value Added and Risk Management

There is an interesting trade-off in value add and risk management as you move up the SaaS Delivery Stack. The higher layers represent the majority of the value add for most SaaS providers. Continue reading

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Delivering a Superior SaaS User Experience

The end user experience is the result of how the SaaS delivery stack is implemented. Key factors include usability, security, uptime, scalability, extensibility and response times. Continue reading

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Cloud Computing and SaaS Migration

The private cloud can simplify the process of migrating client-server applications to SaaS. Once the hardware platform is in place, a new virtual server instance can be spun up for each new customer quickly and for minimal incremental costs. Migrating client-server solutions to the private cloud removes the risk of rewriting code to a multi-tenant application from the critical path and delivers the same end user experience as in the client-server model. Continue reading

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Transparency in SaaS, IaaS, and all as-a-Service Companies

Recently, I was reading a great article by Joel York over at his SaaS Blog, Chaotic Flow. In his article, “SaaS Marketing Tips – The Truth Shall Set You Free“, he explains the critical difference in the sales process between … Continue reading

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Is a N+1 Data Center the Best Strategy for Small and Mid-Size Businesses?

I was just describing what N+1 means for a data center to a team of new employees that joined Online Tech this week. The question came up – is an N+1 data center the best strategy for small & mid-size … Continue reading

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uRefer and Online Tech Sign SaaS Hosting Agreement

Announced today, uRefer, the leading referral marketing Software-as-a-Service (SaaS) platform, has signed an agreement with Online Tech to host their SaaS referral platform in Online Tech’s SAS-70 certified data centers. Posted on uRefer’s company blog earlier in the week, uRefer … Continue reading

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How Can You Be Sure That Your Customers’ Application Data Is Securely & Reliably Hosted by the SaaS Provider?

To some extent, managed dedicated servers hosted in an outsourced data center have now become a trusted data bank on which the SaaS business model depends. That explains why many SaaS providers are being required to achieve PCI compliance or … Continue reading

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Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures?

Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider.  The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from … Continue reading

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What Questions Should You Ask Your SaaS Hosting Provider?

We just published a new e-Tips white paper on the Seven Essential Questions SaaS Companies Should Ask Their Hosting Providers before selecting a partner. Beyond these seven questions, what questions do you consider essential in selecting your SaaS Hosting partner?

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