By Mike Klein on November 2, 2010
There is an interesting trade-off in value add and risk management as you move up the SaaS Delivery Stack. The higher layers represent the majority of the value add for most SaaS providers.
Posted in SaaS Hosting | Tagged Cloud Computing, colocation, managed data center, managed server, managed servers, Michigan colocation, private cloud, SaaS, SaaS Delivery Stack, SaaS Hosting, SaaS service model, saas strategy |
By Mike Klein on October 21, 2010
The end user experience is the result of how the SaaS delivery stack is implemented. Key factors include usability, security, uptime, scalability, extensibility and response times.
Posted in SaaS Hosting | Tagged SaaS, SaaS service model, saas strategy |
By Mike Klein on October 19, 2010
The private cloud can simplify the process of migrating client-server applications to SaaS. Once the hardware platform is in place, a new virtual server instance can be spun up for each new customer quickly and for minimal incremental costs. Migrating client-server solutions to the private cloud removes the risk of rewriting code to a multi-tenant application from the critical path and delivers the same end user experience as in the client-server model.
Posted in Cloud Computing, SaaS Hosting | Tagged Mike Klein, private cloud, private cloud computing, private cloud hosting, SaaS, SaaS Hosting, SaaS service model, saas strategy |
By Chris Rizzo on January 29, 2010
Recently, I was reading a great article by Joel York over at his SaaS Blog, Chaotic Flow. In his article, “SaaS Marketing Tips – The Truth Shall Set You Free“, he explains the critical difference in the sales process between selling traditional software and Software-as-a-Service: transparency or lack there of, on behalf of the software [...]
Posted in SaaS Hosting | Tagged business ethics, Chaotic Flow, Infrastructure-as-a-Service, Online Tech, SaaS, Software-as-a-Service, transparency |
By Mike Klein on November 18, 2009
I was just describing what N+1 means for a data center to a team of new employees that joined Online Tech this week. The question came up – is an N+1 data center the best strategy for small & mid-size enterprises? The answer is “it depends”. “N” is enough to do the job – enough [...]
Posted in Online Tech News | Tagged colocation, data center, high availability, managed data center, managed server, Mike Klein, N+1 data center, SaaS, SaaS Hosting, Software-as-a-Service |
By Online Tech on October 6, 2009
Announced today, uRefer, the leading referral marketing Software-as-a-Service (SaaS) platform, has signed an agreement with Online Tech to host their SaaS referral platform in Online Tech’s SAS-70 certified data centers. Posted on uRefer’s company blog earlier in the week, uRefer had this to say about the new partnership, “Online Technologies is an Ann Arbor-based company [...]
Posted in Online Tech News, SaaS Hosting | Tagged disaster recovery, Online Tech, SaaS, SaaS Hosting, Software-as-a-Service, uRefer |
By Mike Klein on October 2, 2009
To some extent, managed dedicated servers hosted in an outsourced data center have now become a trusted data bank on which the SaaS business model depends. That explains why many SaaS providers are being required to achieve PCI compliance or HIPAA compliance, as well as periodic and detailed audits of their systems, such as a [...]
Posted in SaaS Hosting | Tagged data center, dedicated server, dedicated servers, e-Tip, HIPAA compliance, managed dedicated server, managed dedicated servers, PCI compliance, SaaS, SaaS Hosting, SAS 70, Software-as-a-Service |
By Mike Klein on September 25, 2009
Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider. The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from happening to their clients. Expect to see systems such as port-level network monitoring plus automated [...]
Posted in SaaS Hosting | Tagged change management, customer service, e-Tip, SaaS, SaaS Hosting, Software-as-a-Service, support |
By Mike Klein on September 22, 2009
We just published a new e-Tips white paper on the Seven Essential Questions SaaS Companies Should Ask Their Hosting Providers before selecting a partner. Beyond these seven questions, what questions do you consider essential in selecting your SaaS Hosting partner?
Posted in Online Tech News | Tagged e-Tip, SaaS, SaaS Hosting, Software-as-a-Service |
By Mike Klein on September 21, 2009
SaaS companies are nervous about getting locked into hosting solutions that restrict their growth and profitability. Imagine you had to build a store but you’ve no idea if it should be 500 sq feet or the size of two city blocks. It’s very important to select a SaaS hosting provider who has the infrastructure to [...]
Posted in SaaS Hosting | Tagged business growth, change management, culture, dedicated server, e-Tip, managed server, SaaS, SaaS Hosting, SAS 70, Software-as-a-Service |
