Tag: social media

On September 25, Facebook discovered that 50 million user accounts had been compromised as a result of a vulnerability that resulted in access tokens (what’s used to keep you signed into Facebook on all your devices) being illegally accessed. During Facebook’s investigation, another 40 million users had the potential to be compromised, bringing the total to nearly 100 million users affected. It’s a security breach that’s on par with Equifax–not necessarily in terms of the number of people affected (although …

Before there was Twitter and LinkedIn, companies felt that it was better to hide bad news from customers.  Airlines wouldn’t tell passengers why there was a delay.  Hosting companies wouldn’t tell you about an outage or when dial up lines wouldn’t work. Now with the adoption of social media, companies are becoming more transparent and sharing all types of company news or information – good or bad.  The cloud computing and data center industry is no different. In this video, …

The subtitle to this blog post should be How Strep Throat Can Lead You to Change Doctors, but there’s a point here about how social media might fill a wide chasm of disconnect between patients and physicians. Maybe I’m sentimental, but I love the stories my dad tells of being a general practitioner making house calls along the shores of South Haven, Michigan. I realize there’s a lot that’s not practical about this approach today, and advantages for the current …

Tatiana Melnik and Brian Balow from Dickinson Wright have shared a presentation on Social Media, Healthcare and the Law: 2011 Update from their Midwest HIMSS Fall Technology Conference 2011 breakout session. The 84-page, highly informative presentation includes social media updates and respective legal issues, as well as advice on revisions to social media policies – and a plethora of HIPAA breach statistics and advice on how to stay HIPAA compliant. Other presentation highlights include: Statistics on the general use of …

When a market leader like Rackspace fails, it hurts us all – but valuable lessons from the experience can be taken away as well. Lesson #1 – Transparency Builds Trust. I’ve learned this over the last 15 years and last 3 companies I’ve built. Transparency with customers, employees and investors is fundamental to trust. I applaud Rackspace’s transparency about the problem. As a public company, their CEO’s video post was an excellent response to keep the customers and shareholders informed …

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