In his book, The Ultimate Question, Fred Reichheld focuses on how a single question can be used to measure and drive your client experience. The Net Promoter Score is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [your company] to a friend or colleague? — organizations can track these groups and get a clear measure …

“Dear Diary,” These words carry 2 powerful implications: If I am the author, this information is personally valuable and private to me. If I am not the author and reading someone else’s “dear diary” entry without being granted permission, I am violating a deeply personal boundary. With everything-as-a-service and the prevailing forecast calling for use of “clouds everywhere” to store and send all manner of sensitive data – personal, financial, or health related information – the internet of everything now …

What does 2015 have in store for the data center and cloud computing industries? We sat down with Online Tech co-CEOs Yan Ness and Mike Klein to get some of their informed predictions: Klein on the changing customer requirements for cloud and data centers: “One of the most significant trends in the cloud and data center market in 2015 will be the way companies in industries outside of healthcare, retail and finance will start to incorporate security and privacy into …

“Our job as providers is not telling them what they need, but rather listening to the customer’s needs” – Lance Thompson In preparation for our Indianapolis and Metro Detroit business continuity and disaster recovery workshops, I spoke with Lance Thompson, founder and president of Baseline Data Services about what we can expect from his session, Real Life Disaster Recovery: Precious Vicarious Lessons. He shared some BCDR wisdom that was too good not to pass on. As highlighted in the quote …

As we all take a step back to reminisce about the past year and drop the ball on a new one, those of us at Online Tech have plenty of achievements to celebrate. We’ve called this, our 20th year of existence, “the most ambitious and successful 12 months” in the company history in a recent press release. That’s notable, considering our 20th anniversary story about how we’ve evolved from being Michigan’s first ISP in 1994 to a leader in secure …

Data backup can be a time consuming and inconvenient process. There is (rightly) lots of talk about how to execute the backup process, but much less time talking about when it should be done. Companies should be backing up their data when they are finished with their normal, everyday operations. Why? The reason you are backing up in the first place is to ensure you have a complete copy of the most up-to-date information in the event of a disaster. …

Happy New Year! It’s been a huge year for us at Online Tech, from hitting our 20th anniversary, to opening two new data centers throughout the great lakes region. We’ve definitely been busy, and we aren’t looking to slow down now. Our next Michigan event will be a half-day business continuity and disaster recovery workshop. This workshop will be on February 19th, at our Metro Detroit data center. We’ve gathered a group of experts to give some hands-on business continuity …

Football is a pretty hot topic around our water coolers this morning. How about yours? In Ann Arbor, home of our corporate headquarters and two data centers, the town is buzzing about the widely-reported hiring of Jim Harbaugh as coach at the University of Michigan – the alma mater of our co-CEO, Yan Ness. Plus, everybody in Michigan has a slight case of Detroit Lions fever. Particularly over at our Metro Detroit Data Center, which is located just 15 miles …

As you may have heard, on January 22nd, Online Tech will be holding a half-day business continuity and disaster recovery workshop. Armed with over 60 years of IT experience, the experts we’ve amassed have seen lots of different disaster recovery plans and scenarios. I had an opportunity to speak with Steven Aiello, a Technical Architect and one of the experts we will have on-hand at the workshop, to get a sneak peek of what we’ll be covering in January. The …

Since opening our Indiana Data Center earlier this year, we’ve spent plenty of time discussing the technical architecture behind creating Indianapolis’ first secure, compliant enterprise-class cloud computing, colocation, offsite backup and disaster recovery facility. However, we’re also quite proud of the staff we’ve compiled to operate that data center. This is the first in a series of posts introducing you to the Indiana Data Center team. We start with Data Center Administrator – and former military helicopter pilot – Travis …

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